Complaints

At Dewsbury Dental Centre, we are dedicated to providing high-quality dental care and ensuring the satisfaction of our patients. We take all feedback seriously, including complaints, and strive to address any concerns promptly and effectively. If you have a complaint about any aspect of our services, we encourage you to bring it to our attention so that we can work to resolve it. Please do not hesitate to contact Tracy Bennett at reception@dewsburydentalcentre.co.uk.

How to Make a Complaint

If you have a complaint, you can contact us in one of the following ways:

In Person: You can visit our practice during opening hours and speak to a member of our team in person. They will be happy to listen to your concerns and assist you in resolving them.
By Phone: You can call our practice at 01924 465880 and speak to our reception team. They will take details of your complaint and ensure that it is directed to the appropriate person for resolution.
By Email: You can email us at reception@dewsburydentalcentre.co.uk with details of your complaint. Please include your name, contact information, and a description of your concerns. Our team will acknowledge your email and investigate your complaint promptly.
In Writing: You can write to us at Dewsbury Dental Centre, 15 Halifax Road, Dewsbury, WF13 2JH, with details of your complaint. Please include your name, contact information, and a description of your concerns. We will acknowledge receipt of your letter and investigate your complaint thoroughly.

What Happens Next

Once we receive your complaint, we will acknowledge it within 7 working days. Our team will then investigate your concerns thoroughly and provide you with a written response within 14 working days. If we require further information or clarification, we may contact you for additional details.

Escalation

If you are not satisfied with the outcome of your complaint, you have the right to escalate it further. You can request that your complaint be reviewed by a senior member of our team, who will conduct a secondary investigation and provide you with a final response.

Confidentiality

We treat all complaints with the utmost confidentiality and respect for your privacy. Your personal information will only be used for the purpose of investigating and resolving your complaint and will not be shared with third parties without your consent.

Feedback

We value your feedback and are committed to continuously improving our services based on the experiences of our patients. After your complaint has been resolved, we may contact you to gather feedback on your experience and ensure that your concerns have been addressed satisfactorily.

If you have any questions or concerns about our complaints process, please do not hesitate to contact Tracy Bennett at reception@dewsburydentalcentre.co.uk.

Thank you for choosing Dewsbury Dental Centre. We appreciate the opportunity to address your concerns and improve our services.